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Our sales team masters multi languages,the friendly sales team would provide you professional service so as to make you have a happy shopping experience,.For any queries, please email to, our customer service would respond to you in an effective way within 24 hours.

The followings are some common issues, please find the quick resolutions.

1.Who are your business partners in my country?

Sorry,our customer information is absolutely confidential.It is a bad way to give away customer's information without any permission.

2.How can i get the quotation?

We would offer you quotes on your interested items. When you want to know prices, please advise the item code in our website,the quantity of each item and material you prefer. We would quote you precisely.

3.Can I negotiate the Prices?

Yes, we may consider discounts for multiple container load of mixed goods or bulk orders of individual products. Please contact with our sales and get the catalog for your reference!

4.What is your minimum order requirement?

No limitation of minimum order quantity. But considering the convenience of transport and handling, we recommend you to buy as many as possible in one whole shipment.

5.what’s the production time?

Actually it depends on the size and complexity of the order. For full container load (FCL) order, it takes up 4 - 5 weeks.For less than container load (LCL) order, the production schedule is 2 - 3 weeks.

6.How much will the shipping charges be?

This will depend on the size of your shipment and the method of shipping. When inquired about shipping charges, we hope that you let us know the detailed information such as the product codes and order quantity, your favorable method of shipping terms and your designated port. We will be grateful if you can spare us some minutes to help us since it will enable us to evaluate the cost based on the information provided.

7.What is your way of Packaging?

Standard Export Carton packing. Products are wrapped by bubble bags with high density foam to protect products at every corner and plywood frames inside and paper corner protector outside.The package material including 3 layers. Thick PE foam to corner protection,the cardboard to protect the chairs legs. Middle layer with polyester bubble bags or Non-woven bag, outer layer with K&K carton box.

8.What about the warranty?

We are offering 5 year quality guarantee. Before shipment,we will inspect goods piece by piece and make sure all are well done models.For any defected items you get, we request you to send us detailed pictures and we will confirm it is not misuse problem. The free replacement or free spare parts will be sent to you along with subsequent orders.

9.What about the payment?

We accept T/T payment terms. Since the production is made to order, full deposit is required for LCL order;  For FCL order, 30% deposit in advance and final balance is due before items ship.

10.Can I visit you?

Yes, our factory is located in Huizhou,Guangdong, China. If you would like to visit us, please contact us to make an appointment.

11.How can I know the progress of my order?

After you place the order, you would be kept posted of the production. We will inspect and test all merchandise in case of damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery.

12.Can i have customer request packing?

Yes,please tell us your packing details after your order.

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